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Connection Issues

Connection problems can manifest in a number of ways. Follow this guide if you're getting disconnected, can't connect at all, or your world isn't loading correctly.

Let's make sure your setup's communication with our servers is clear. Please click and follow each of the sections below.

Miru - "Let's get connected! "

  • Whitelisting Creativerse

    Rockster

    Unblock time!

    Are you running any of the following programs?

    • antivirus
    • antimalware
    • adblockers
    • firewalls
    • system optimizers
    • hard drive cleaners

    If so, they may be preventing the Creativerse client on your computer from connecting with the Creativerse servers online.

    You'll need to add an exception or whitelist the following:

    1. A file/folder exception for the Steam folder
    2. A URL exception for http://thereafter.herokuapp.com

    Miru - "No problem, except... I don't know how to add exceptions! "

    It's usually pretty easy. Check the software's website for instructions, or hit up your search engine of choice with: "How to add an exception to [software]"

  • Opening Ports

    Do you have a firewall?

    Make sure traffic is allowed on the ports:

    • UDP 14000 - 15000
    • UDP 27000 - 27037
    • UDP 4380
    • TCP 27014 - 27050

    Miru - "I don't know how to open these ports. "

    This is usually pretty easy as well. We recommend a search query along the lines of: "How Do I Open a Port on Windows Firewall?"

    If your router has its own firewall, the process depends on your specific router model. Your favorite search engine can probably show you the way.


  • A Broader Approach...

    When all else fails, the below refresh/upgrade routine is likely to address most known connection problems in one shot. Please do the following steps in the exact order listed:

    1. Exit Steam completely.
    2. On Windows, set Steam to run as an Administrator (Right-click the Steam shortcut > Properties > Compatibility > Select Run this program as an administrator).
    3. Re-launch Steam.
    4. Uninstall Creativerse (From your Steam library, right-click Creativerse and select Delete Local Content...).
    5. Validate your antivirus and web security settings (see Section 1 above).
    6. Validate your firewall settings (see Section 2).
    7. (Re)install Creativerse.

    Miru - "That still didn't work and I have hungry pets to feed! "

    Sounds like you need some extra help...


    Contact Support